The Intraneuron memory exam is designed to assess memory function and identify potential issues of impairment. If your ability to perform on the exam is impacted, by anxiety, fatigue, noise, technical problems or anything else send us an email at support@intraneuron.com and we will arrange for you to re-take the exam. Below you will find help with technical problems.

Your browser is blocking the microphone for this page. Look for a microphone or lock icon at the left of the address bar and choose Allow, then try again.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why does the exam say my microphone is blocked?

We could not find a microphone on this device. If you have a headset or earbuds, connect them and try again.

On Windows

  1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
  2. Windows can also hide the microphone from browsers: open Start, then Settings.
  3. Go to Privacy & security, then Microphone.
  4. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  5. Return to Google Chrome and start again.

On Mac

  1. Check that a microphone is connected and switched on -- if you use a headset, plug it in now.
  2. macOS can also hide the microphone from browsers: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  3. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  4. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. This device does not have a microphone we can use.
  2. A phone or tablet almost always has one built in.
  3. Use the code below to carry on there -- nothing you have done is lost.

On iPhone or iPad, Chrome

  1. This device does not have a microphone we can use.
  2. A phone or tablet almost always has one built in.
  3. Use the code below to carry on there -- nothing you have done is lost.

On Android

  1. This device does not have a microphone we can use.
  2. A phone or tablet almost always has one built in.
  3. Use the code below to carry on there -- nothing you have done is lost.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why does the exam say no microphone was found?

Another app seems to be using your microphone. Close any video calls or recording apps, then try again.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why does the exam say my microphone is in use by another app?

You are listening through Bluetooth. Turning the microphone on can cut the sound to Bluetooth hearing aids and headphones, so you may stop hearing the questions partway through. Before you begin, change your microphone to the one built into your computer or phone. Your hearing aids will keep playing normally. You can also switch to the speaker built into your device.

On Windows

  1. Right-click the speaker icon at the bottom-right of your screen.
  2. Choose Sound settings.
  3. Under Input, choose the microphone built into your computer, not your hearing aids or headphones.
  4. Come back to this page and carry on.

On Mac

  1. Click the apple icon at the top-left corner of your screen, then choose System Settings (System Preferences on an older Mac).
  2. Click Sound, then click the Input tab.
  3. Choose the microphone built into your Mac, not your hearing aids or headphones.
  4. Come back to this page and carry on.

On iPhone or iPad, Safari

  1. Swipe down from the top-right corner of your screen to open Control Centre.
  2. Press and hold the box with the sound controls, then choose your iPhone or iPad speaker instead of your hearing aids.
  3. Come back to this page and carry on.

On iPhone or iPad, Chrome

  1. Swipe down from the top-right corner of your screen to open Control Centre.
  2. Press and hold the box with the sound controls, then choose your iPhone or iPad speaker instead of your hearing aids.
  3. Come back to this page and carry on.

On Android

  1. Swipe down from the top of your screen to open quick settings.
  2. Tap the sound output button, then choose your phone speaker instead of your hearing aids.
  3. Come back to this page and carry on.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why did the sound stop in my hearing aids or Bluetooth headphones?

The sound stopped reaching you partway through. This often happens with Bluetooth headphones or hearing aids: turning the microphone on can cut their sound. Switch to the speaker built into your device and try again.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why did the sound stop partway through the exam?

Your app would not hand this page to a real browser. Use the code below to carry on in your own browser -- nothing you have done is lost.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why will the exam not open from the link in my email or messages?

The microphone needs a secure connection. Please reopen the link from your original email.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why does the exam say it needs a secure connection?

This device’s browser is too old to run the exam. Use the code below on a newer phone, tablet or computer -- nothing you have done is lost.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why does the exam say my device is too old?

The exam did not finish loading. Check your connection and use the code below to pick up where you left off.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why did the exam fail to load?

The sound on this device stopped responding partway through. Use the code below to carry on where you left off, on this device or another one -- nothing you have done is lost.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why did the sound on my device stop responding?

Your microphone does not support the settings we asked for. Try again and we will use simpler settings.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why does the exam say my microphone settings are unavailable?

We could not reach your microphone. Please try again, or call us and we will help you finish.

On Windows

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in Windows itself: open Start, then Settings.
  4. Go to Privacy & security, then Microphone.
  5. Turn on Microphone access, and turn on Let desktop apps access your microphone.
  6. Return to Google Chrome and start again.

On Mac

  1. Click the small icon just to the LEFT of the web address at the top of the window.
  2. Set Microphone to Allow, then reload the page.
  3. If it already says Allow, the block is in macOS itself: click the apple icon at the top-left corner of your screen and choose System Settings (System Preferences on an older Mac).
  4. Click Privacy & Security, then Microphone, and turn on Google Chrome.
  5. Quit Google Chrome completely and reopen it, then start again.

On iPhone or iPad, Safari

  1. Reload the page and tap Allow when Safari asks -- it usually asks again after a reload.
  2. If it does not ask: tap the small icon just to the LEFT of the web address (on most iPhones the address bar sits at the bottom of the screen).
  3. Tap Website Settings.
  4. Set Microphone to Allow, then tap Done and reload the page.

On iPhone or iPad, Chrome

  1. Open the Settings app on your device.
  2. Scroll down and tap Chrome.
  3. Turn Microphone on.
  4. Return to the exam and start again.

On Android

  1. Tap the small icon just to the LEFT of the web address at the top of the screen.
  2. Tap Permissions, then set Microphone to Allow.
  3. Reload the page and start again.
  4. If it already says Allow, Chrome itself has no microphone permission: open the Settings app on your phone.
  5. Tap Apps, then Chrome, then Permissions.
  6. Tap Microphone and choose Allow, then start again.

Still stuck? Email support@intraneuron.com and tell us what device and browser you were using, and roughly when it happened. Nothing you have already answered is lost.

Why can the exam not reach my microphone?