Memory Exam Support and Troubleshooting

The Intraneuron memory exam is designed to assess memory function and identify potential issues of impairment. 

If your ability to perform on the exam is impacted, by anxiety, fatigue, noise, technical problems or anything else send us an email at support@intraneuron.com and we will arrange for you to re-take the exam.

Below you will find help with technical problems.

Audio and Microphone

  1. Why is my computer/tablet/phone not recognizing my microphone?
  • Ensure the microphone is properly connected to the device, and try a different USB port or audio jack if available.
  • Check if the microphone is enabled in your device's settings.
  • Update or reinstall the microphone drivers.
  • Try using another microphone to see if the issue is device-specific.
  1. Why is my microphone not working on my computer/tablet/phone?
  • Ensure the microphone is not muted in your device's settings or on the microphone itself.
  • Check the input levels and adjust them as needed.
  • Update or reinstall the microphone drivers.
  • Test the microphone on another device to determine if the issue is hardware-related.
  1. Why is there no sound coming from my computer/tablet/phone speakers?
  • Check if the speakers are muted or if the volume is turned down in the device settings.
  • Ensure the speakers are properly connected to the device.
  • Update or reinstall the audio drivers.
  • Test the speakers on another device to check for hardware issues.
  1. Why is the sound on my computer/tablet/phone distorted or crackling?
  • Lower the volume to see if the issue persists.
  • Ensure the audio file or video is not corrupted.
  • Update or reinstall the audio drivers.
  • Test the speakers on another device to check for hardware issues.
  1. How can I test my microphone to see if it's working properly?
  • Use the built-in recording tools on your device (e.g., Voice Recorder for Windows or QuickTime Player for macOS) to record a short audio clip and play it back.
  • Test the microphone on an online platform like Zoom, Skype, or Discord.
  • Test the microphone on another device to compare the results.
  1. Why is there feedback or echo when using my microphone on my computer/tablet/phone?
  • Lower the volume of your speakers or use headphones to minimize feedback.
  • Move the microphone away from the speakers.
  • Use noise-cancelling features or software, if available.
  • Ensure your device's echo cancellation feature is enabled.
  1. How can I adjust the volume on my computer/tablet/phone speakers or microphone?
  • Use the volume control buttons on your device or in the taskbar (Windows) or menu bar (macOS).
  • Access the Sound settings in the Control Panel (Windows) or System Preferences (macOS) to adjust input and output levels.
  1. How can I improve the sound quality on my computer/tablet speakers or microphone?
  • Adjust the equalizer settings in your audio software.
  • Use an external microphone or speakers for better audio quality.
  • Ensure your device's audio enhancements are enabled.
  • Keep your audio drivers up to date.
  • Make sure your microphone is clean.
  1. Why does my microphone pick up background noise or sound muffled on my computer/tablet/phone?
  • Position the microphone closer to your mouth and away from noise sources.
  • Use a pop filter or windscreen to reduce unwanted noise.
  • Adjust the input sensitivity or gain settings on your device.
  • Use a directional or noise-cancelling microphone to minimize background noise.
  • Make sure your microphone is clean.

Networking

  1. Why can't my computer, tablet, or phone connect to the internet?
  • Check if your device is in Airplane mode and disable it if necessary.
  • Ensure your Wi-Fi is enabled and you are connected to the correct network.
  • Restart your device, modem, and router.
  • Verify if other devices can connect to the internet; if not, there might be an issue with your internet service provider.
  1. How do I fix slow internet speed on my computer, tablet, or phone?
  • Move closer to the Wi-Fi router to improve signal strength.
  • Close unnecessary apps or programs that may be using bandwidth.
  • Restart your device, modem, and router.
  • Check for software updates and update your device if necessary.
  • Consider using a wired connection (Ethernet) for better speeds.
  1. Why does my device keep disconnecting from the Wi-Fi network?
  • Ensure your device is within range of the Wi-Fi router.
  • Check for interference from other electronic devices.
  • Update your device's network drivers or software.
  • Restart your device, modem, and router.
  1. How can I improve the Wi-Fi signal strength on my computer, tablet, or phone?
  • Move your device closer to the Wi-Fi router.
  • Remove obstacles or interference between your device and the router.
  • Update your router's firmware.
  • Consider using a Wi-Fi extender or mesh network system.
  1. Why can't I see or connect to a Wi-Fi network on my device?
  • Ensure Wi-Fi is enabled on your device.
  • Check if the network is hidden or has limited access.
  • Restart your device and Wi-Fi router.
  • Update your device's network drivers or software.
  1. How do I update or reinstall the network adapter drivers on my computer or tablet, or update network settings on my phone?
  • For computers or tablets: Access the Device Manager (Windows) or System Information (macOS) and locate the network adapter. Update or reinstall the drivers as necessary.
  • For phones: Access the Settings app and look for updates in the Software Update section. To update network settings, toggle Airplane mode or restart the device.